You will receive a shipping confirmation email with tracking information once your order has shipped. If you have not received an update after two consecutive weeks, please email firstname.lastname@example.org.
Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form.
Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
If your package has been returned to sender (100 Thieves), we may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. Unfortunately, we are unable to reship any returned packages at this time. If you think your package has been returned to sender but we have not contacted you, let us know by submitting a ticket using our contact form.
If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will handle it from there.
Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering.