We are unable to offer phone support at this time. You can reach out to us via our contact form or by emailing support@100thieves.com

Follow our instagram and twitter for the latest information about future releases.

To see what items we will be releasing, follow our instagram and twitter for the latest information!

We may offer customizable product from time to time and will clearly note it as such. Unfortunately we are unable to customize any other product.

You will be charged when you place your order. All successfully placed orders will receive an email confirmation of the charges.

You will receive a confirmation email if your order was successfully placed. If you have not received a confirmation email within an hour of placing your order, it was not successfully processed. We recommend checking your spam folder as well. 

Orders typically ship within 5 business days of confirmation. All orders ship from Southern California and arrival time may vary based on your shipping address. 

You will receive a shipment confirmation email with tracking information once your order has shipped. It may take up to 24 hours for tracking information to update via the carrier. If you have not received an update after 20 (U.S. Domestic) or 30 (International) days, please email support@100thieves.com.

Please note, orders will be processed and shipped from our warehouse within 5 business days after the sale, but carriers may experience delays due to COVID-19. Please reach out if you have not received a shipping confirmation email with a tracking number after 20 days.

We currently ship to North America (US, Canada), Asia (South Korea, Japan, Singapore), Europe (most countries) and Oceania (Australia, New Zealand).

Shipping costs are based on the weight of the package and the location being sent to.

We're able to provide multiple payment methods at checkout. We currently accept Visa, Mastercard, American Express, Discover, JCB and Diner's Club credit cards as well as Paypal, Apple Pay, Google Pay, and Shop Pay.

All prices are listed in US Dollars.

Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form.

Occasionally, we will list an item for sale before the manufacturing process is finished. All presale items will be named as such and include an anticipated shipping window. 

We will email you the tracking number for your package once it leaves our warehouse.

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

If your package has been returned to sender (100 Thieves), we are unable to reship any returned packages at this time. We may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. If you think your package has been returned to sender, let us know by submitting a ticket using our contact form. 

Please note that 100 Thieves is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. 

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. 

If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact submit a ticket using our contact form as your package may be lost. If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 90 days from the original order ship date.

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of the United States, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes. We are unable to provide an estimate of these fees at checkout.

International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).

For higher priced items, we may require signature upon delivery. This will be noted on the product page.

If you have questions related to customs charges or fees, we advise you to contact your local customs or postal office.

We do not offer returns at this time. All sales are considered final.

If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will handle it from there.

Please allow up to 5-7 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. 

Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering. If you received a different product than ordered, please contact us for assistance.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days

If you have more questions about installment payments on Shop Pay, you can refer to help pages here or here.