FAQ

To find the best fit, please check the size guide located on the product page. As all collections and capsules will have slightly different cuts, we would recommend consulting individual pages to ensure that you’re getting the best possible fit.

Please see the steps to find your measurements below:

Our size guides are located right underneath the product description on product pages.

We are unable to offer phone support at this time. You can reach out to us via our contact form.

Follow our instagram and twitter for the latest information about future releases.

While most of our collections are limited edition, we would recommend following our Instagram and Twitter  for announcements concerning upcoming releases.

Occasionally, we will offer customizable jerseys and will indicate this in the product description. Unfortunately, we are unable to customize other products unless stated otherwise. 

You will be charged at the time of checkout. When an order is successfully placed, you’ll receive an email confirmation outlining the charges. If you do not receive a confirmation email but were charged, please contact us so that we can follow up on this for you.

All orders typically ship within 5 business days from the date placed unless stated otherwise in the product description. Our fulfillment warehouse is located in Southern California, and arrival time will vary depending on where your order is being shipped to. For preorders and customized items, please refer to your confirmation email for details on extended processing times.

Once your order ships, you’ll receive a confirmation email with a tracking link. It may take up to 24 hours for your link to update through the carrier. If you have not received an update after 15 (Domestic) or 20 (International) days, please contact us here with your order details so that we can look into this for you.

We currently ship to North America (US, Canada, Mexico), Asia (South Korea, Japan, Singapore, Malaysia, Indonesia, Philippines), Europe (most countries) and Oceania (Australia, New Zealand).

To see if we ship to your country, we recommend adding an item to your cart and entering in your shipping address. If we are unable to ship to your address, our system will not allow you to enter in your payment details.

We currently accept Visa, Mastercard, American Express, Discover, JCB and Diner's Club credit cards as well as Paypal, Apple Pay, Google Pay, and Shop Pay.

All prices are listed in US Dollars.

Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form.

Occasionally, we will offer items on our site before they are manufactured, as a preorder.

Preorder items will be marked as such in the product description, and will include an expected shipping window. Please note that all provided shipping times are estimates and subject to change. If you are ordering a preorder item alongside a readily available piece, please note that these items will ship together on the timeline of the preorder item. We are not able to split these orders at this time.

We will email you the tracking number for your package once it leaves our warehouse.

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of the United States, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes. We are unable to provide an estimate of these fees at checkout.

If your package has been returned to sender, we are unable to reship any returned packages at this time. If you think your package has been returned to sender, let us know by submitting a ticket using our contact form. 

Please note that 100 Thieves is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. 

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. 

If you have not seen an update to your tracking after 15 (Domestic) or 20 (International) consecutive days, please contact submit a ticket using our contact form.

International delivery times can take up to 30 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 20 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. 

If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).

For higher priced items, we may require signature upon delivery. This will be noted on the product page.

At the time of checkout, you’ll be able to enter your promo code in the labeled section before entering payment information. Please note that promo codes will not apply to all items, and we would recommend checking the product page for specific information regarding this.

Please note: discounted orders, including orders purchased during a sale, are not eligible for return or exchange.

Due to high volume of packages for all carriers there is no guarantee by carriers for delivery by or on a particular day, the below guidance takes into account the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas. However, these are all just estimates and peak shipping can lead to unexpected delays. 

To be fulfilled within this timeline, orders must be placed before 10:00 am pst on the dates listed below:

• US Domestic Standard Shipping - December 13, 2024

• US Domestic Expedited Shipping - December 17, 2024

• International Orders Standard Shipping - December 2, 2024

At this time, we are only offering an expedited shipping option to domestic customers.

To be fulfilled within the below timeline, orders must be placed before 10:00 am pst. 

While there is no guarantee by carriers for delivery by or on a particular day, the below guidance takes into account the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas. Please note, these are all just estimates, and peak shipping can lead to unexpected delays that are completely out of our control.  

All domestic standard orders must be placed Dec. 13, 2024 before 11am pst to be received before Christmas. *US domestic cutoff dates are a conservative estimate and exclude AK, HI, PO boxes, and military bases.  

All international orders must be placed Dec. 2, 2024 before 11am pst to be received before Christmas.

We offer our customers the option to return eligible products within 21 days after the fulfillment date for store credit only. All returns will be charged an $8 restocking fee. Store Credit is only issued once the item has been received and properly inspected. Processing times may vary upon delivery of the return back to our warehouse.

Certain products are non-returnable including, but not limited to: “final sale” items, custom pieces, presale items, LA Thieves, international orders, limited drops, items purchased during sale events, and other items specifically listed on the individual product page as ineligible for return.

PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. 100 THIEVES DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. RETURN ITEMS MUST BE UNWORN, WITH ALL HANG TAGS ATTACHED AND FOLDED NEATLY IN THEIR ORIGINAL CLEAR GARMENT BAG.

In the event that your order arrives damaged, defective, or with missing or incorrect items, please contact us here

If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defect or the incorrect item, as well as your order number. Please note: You must notify us within 20 days of receipt.

Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering. If you received a different product than ordered, please contact us for assistance.

To return your eligible order, please click the link here: 100t.happyreturns.com

Please allow up to 5-7 business days for your refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. 

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest -free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment -based lending product. To learn more, visit www.afterpay.com.

Just shop on 100thieves.com and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay.

Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process).Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.

Afterpay’s longer term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact their team via chat in the Afterpay app or submit a question here.

Afterpay is only offered to customers who have a US billing address, a US credit card, debit card, or bank checking account, and a US mobile phone number. Customers with international billing addresses and/ or phone numbers will not be able to set up an account with Afterpay.

Afterpay is only offered to customers over the age of 18.

Afterpay is not available for purchases of gift cards or e-gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

For monthly payments purchases, customers may be required to make a down payment at the time of purchase. The remaining payments wil l be deducted every month from your payment method until all scheduled payments are complete.

You can log in to your Afterpay account any time to view the payment schedule or to make a payment before the next due date.

Afterpay sends payment reminders via SMS and email prior to payment due dates. It’s also easy to view customer orders and payment schedules in the Afterpay app or on Afterpay.com.

Yes, you can make payments any time through your Afterpay account before the scheduled due date. Just click on the installment that you would like to pay early and select ‘Pay Now.’

Eligible payments may be rescheduled via the Orders section of Afterpay’s mobile app or website. For more information, visit Afterpay’s Help Center. Please note, not all payments are eligible to be rescheduled.

You will be prevented from using Afterpay and you may be charged a late fee. Afterpay is committed to supporting customers in spending responsibly.

Afterpay orders are delivered pursuant to delivery time frames presented by YourName after you complete your order online.

Afterpay returns follow YourName’s standard return process. Once the refund is processed by 100 Thieves your Afterpay payment schedule is adjusted to reflect the new total order value starting with the last installment and working backwards. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value.

If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

For more information on returns and refunds, visit Afterpay's Help Center.

Afterpay will be notified once your refund is processed.

If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted; interest will be recalculated based upon the adjusted amount.