Retail & Sizing

What size am I?

What’s 100 Thieves’ phone number?

When is the next drop?

Will you restock an item?

Can I customize my jersey?

Orders & Shipping

When will I be charged?

Where is my order?

Where do you ship?

How much does shipping cost?

What are your payment methods?

What currency are your prices in?

Can I change/cancel my order?

What is a preorder and when will it ship?

Where can I find my tracking?

Will I have to pay for customs fees and import duties on international shipments?

What if my package got returned to sender?

What if my package is lost or stolen?

When will I receive my international order?

Returns & Exchanges

What is your return policy?

What if my item is damaged, defective, or incorrect?

When can I expect my refund?

What is your exchange policy?

Installments On Shop Pay

What does the option to pay with installments on Shop Pay mean?

Which payments methods are accepted if I use the option to pay in installments on Shop Pay?

Which purchases can I pay in installments on?

My installments payment using Shop Pay was rejected - why?

What happens if I partially or fully cancel my order that was paid in installments?

Are there late fees?

Will this affect my credit score?

I have other questions about paying in installments on Shop Pay.