FAQ

Retail & Sizing

What size am I?

How do I measure for my size?

What’s 100 Thieves’ phone number?

When is the next drop?

Will you restock an item?

Can I customize my jersey?

Orders & Shipping

When will I be charged?

Where is my order?

Where do you ship?

How much does shipping cost?

What are your payment methods?

What currency are your prices in?

Can I change/cancel my order?

What is a preorder and when will it ship?

Where can I find my tracking?

Will I have to pay for customs fees and import duties on international shipments?

What if my package got returned to sender?

What if my package is lost or stolen?

When will I receive my international order?

If I'm shipping to the UK, when do I pay VAT?

Returns & Exchanges

What is your return policy?

Do you offer returns on international orders?

My return meets the return policy requirements--how do I start my return process?

What if my item is damaged, defective, or incorrect?

What is your exchange policy?

Installments On Shop Pay

What does the option to pay with installments on Shop Pay mean?

Which payments methods are accepted if I use the option to pay in installments on Shop Pay?

Which purchases can I pay in installments on?

My installments payment using Shop Pay was rejected - why?

What happens if I partially or fully cancel my order that was paid in installments?

Are there late fees?

Will this affect my credit score?

I have other questions about paying in installments on Shop Pay.