FAQ

To find the best fit, please check the size guide located on the product page. As all collections and capsules will have slightly different cuts, we would recommend consulting individual pages to ensure that you’re getting the best possible fit.

Please see the steps to find your measurements below:

Our size guides are located right underneath the product description on product pages.

We are unable to offer phone support at this time. You can reach out to us via our contact form.

Follow our instagram and twitter for the latest information about future releases.

While most of our collections are limited edition, we would recommend following our Instagram and Twitter  for announcements concerning upcoming releases.

Occasionally, we will offer customizable jerseys and will indicate this in the product description. Unfortunately, we are unable to customize other products unless stated otherwise. 

Due to the nature of this pre-order, we are unable to accept cancellations under any circumstances. All sales are final.

Each order is made to order so we are unable cancel these units with our factory when placed. Once a digital skin has been sent, we are unable to retract the code.

You will be charged at the time of checkout. When an order is successfully placed, you’ll receive an email confirmation outlining the charges. If you do not receive a confirmation email but were charged, please contact us so that we can follow up on this for you.

All orders typically ship within 5 business days from the date placed unless stated otherwise in the product description. Our fulfillment warehouse is located in Southern California, and arrival time will vary depending on where your order is being shipped to. For preorders and customized items, please refer to your confirmation email for details on extended processing times.

Once your order ships, you’ll receive a confirmation email with a tracking link. It may take up to 24 hours for your link to update through the carrier. If you have not received an update after 15 (Domestic) or 20 (International) days, please contact us here with your order details so that we can look into this for you.

We currently ship to North America (US, Canada, Mexico), Asia (South Korea, Japan, Singapore, Malaysia, Indonesia, Philippines), Europe (most countries) and Oceania (Australia, New Zealand).

To see if we ship to your country, we recommend adding an item to your cart and entering in your shipping address. If we are unable to ship to your address, our system will not allow you to enter in your payment details.

We currently accept Visa, Mastercard, American Express, Discover, JCB and Diner's Club credit cards as well as Paypal, Apple Pay, Google Pay, and Shop Pay.

All prices are listed in US Dollars.

Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form.

Occasionally, we will offer items on our site before they are manufactured, as a preorder.

Preorder items will be marked as such in the product description, and will include an expected shipping window. Please note that all provided shipping times are estimates and subject to change. If you are ordering a preorder item alongside a readily available piece, please note that these items will ship together on the timeline of the preorder item. We are not able to split these orders at this time.

We will email you the tracking number for your package once it leaves our warehouse.

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of the United States, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes. We are unable to provide an estimate of these fees at checkout.

If your package has been returned to sender, we are unable to reship any returned packages at this time. If you think your package has been returned to sender, let us know by submitting a ticket using our contact form. 

Please note that 100 Thieves is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. 

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. 

If you have not seen an update to your tracking after 15 (Domestic) or 20 (International) consecutive days, please contact submit a ticket using our contact form.

International delivery times can take up to 30 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 20 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. 

If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).

For higher priced items, we may require signature upon delivery. This will be noted on the product page.

At the time of checkout, you’ll be able to enter your promo code in the labeled section before entering payment information. Please note that promo codes will not apply to all items, and we would recommend checking the product page for specific information regarding this.

Please note: discounted orders, including orders purchased during a sale, are not eligible for return or exchange.

Due to high volume of packages for all carriers there is no guarantee by carriers for delivery by or on a particular day, the below guidance takes into account the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas. However, these are all just estimates and peak shipping can lead to unexpected delays. 

To be fulfilled within this timeline, orders must be placed before 10:00 am pst on the dates listed below:

• US Domestic Standard Shipping - December 13, 2024

• US Domestic Expedited Shipping - December 17, 2024

• International Orders Standard Shipping - December 2, 2024

At this time, we are only offering an expedited shipping option to domestic customers.

To be fulfilled within the below timeline, orders must be placed before 10:00 am pst. 

While there is no guarantee by carriers for delivery by or on a particular day, the below guidance takes into account the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas. Please note, these are all just estimates, and peak shipping can lead to unexpected delays that are completely out of our control.  

All domestic standard orders must be placed Dec. 13, 2024 before 11am pst to be received before Christmas. *US domestic cutoff dates are a conservative estimate and exclude AK, HI, PO boxes, and military bases.  

All international orders must be placed Dec. 2, 2024 before 11am pst to be received before Christmas.

We offer our customers the option to return eligible products within 21 days after the fulfillment date for store credit only. All returns will be charged an $8 restocking fee. Store Credit is only issued once the item has been received and properly inspected. Processing times may vary upon delivery of the return back to our warehouse.

Certain products are non-returnable including, but not limited to: “final sale” items, custom pieces, presale items, LA Thieves, international orders, limited drops, items purchased during sale events, and other items specifically listed on the individual product page as ineligible for return.

PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. 100 THIEVES DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. RETURN ITEMS MUST BE UNWORN, WITH ALL HANG TAGS ATTACHED AND FOLDED NEATLY IN THEIR ORIGINAL CLEAR GARMENT BAG.

In the event that your order arrives damaged, defective, or with missing or incorrect items, please contact us here

If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defect or the incorrect item, as well as your order number. Please note: You must notify us within 20 days of receipt.

Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering. If you received a different product than ordered, please contact us for assistance.

To return your eligible order, please click the link here: 100t.happyreturns.com

Please allow up to 5-7 business days for your refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. 

Shop Pay installments are available when checking out with a debit or credit card.

Choosing Shop Pay installments at the time of checkout will not impact your order’s processing time, and active installment plans do not require completion before an order is fulfilled. The only exception to this is any item marked as a preorder, which will ship within the timeline stated on the individual product page.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days

If you have more questions about installment payments on Shop Pay, you can refer to help pages here or here.