FAQ

Retail & Sizing

What size am I?

How do I measure for my size?

What’s 100 Thieves’ phone number?

When is the next drop?

Will you restock an item?

Can I customize my jersey?

Orders & Shipping

When will I be charged?

Where is my order?

Where do you ship?

How much does shipping cost?

What are your payment methods?

What currency are your prices in?

Can I change/cancel my order?

What is a preorder and when will it ship?

Where can I find my tracking?

Will I have to pay for customs fees and import duties on international shipments?

What if my package got returned to sender?

What if my package is lost or stolen?

When will I receive my international order?

If I'm shipping to the UK, when do I pay VAT?

I have a discount code. Where do I apply it?

When should I expect to receive my custom 2022 Championships Jersey?

Returns & Exchanges

What is your return policy?

Do you offer returns on international orders?

My return meets the return policy requirements--how do I start my return process?

What if my item is damaged, defective, or incorrect?

What is your exchange policy?

What is the return policy on pre-sale items?

Installments On Shop Pay

What does the option to pay with installments on Shop Pay mean?

Which payments methods are accepted if I use the option to pay in installments on Shop Pay?

Will my order be delayed if I check out with Shop Pay?

Which purchases can I pay in installments on?

My installments payment using Shop Pay was rejected - why?

What happens if I partially or fully cancel my order that was paid in installments?

Are there late fees?

Will this affect my credit score?

I have other questions about paying in installments on Shop Pay.

Fraud Protection

What is NoFraud?

Why am I getting an email/call/text message from NoFraud to confirm a transaction?

After I confirm the transaction, do I need to do anything else?

Will NoFraud ever ask me for my personal information?

Will my order be delayed?

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

My order was canceled by NoFraud, and I believe it was a mistake. What should I do?